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Frequently Asked Questions

     

  Development
  Which technologies are used to create custom data and web applications?
  What role do I and my staff have in the solution development process?
  How much does it cost?
  Where is the development work done?
  What are some of medicinasualcance's recent or current projects?
  
  Support
  I'm a client and have forgotten my username and/or password.
  What level of support may I expect after taking delivery of a solution?
  Is on-site support offered?
  How long does the 'usual' support period last.
  Are there extended support packages offered?
  What type of user training is offered?
  What type of legacy system support is offered?
   
  Other Questions
  How am I billed for services/support?
  Will you credit me for referrals to medicinasualcance Solutions?
 

  Which technologies are used to create custom desktop and web solutions?


We use primarily Microsoft® Rapid Application Development tools including Microsoft's Visual Studio.NET 2005 integrated development environment to implement desktop and web solutions. Our preferred software development languages are C# (pronounced C-Sharp), VB.NET, Perl and JavaScript. Central to providing you with a solution is a comprehensive plan for its design, implementation, testing and integration.


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Most of our web sites are programmed using Microsoft's ASP.NET technology, as it is very robust and takes full advantage of the .NET Framework and XML-based Web Services. Our Database Technicians most commonly use SQL Server as this is by far the number one choice for web site databases, as it is scaleable and cost effective. We also use Oracle, mySQL and MS Access databases when appropriate.

 

  What role do I and my staff have in the solution development process?


Our customers play an invaluable role in solution development. From requirements analysis to product development, testing, integration and pilot programs, your input helps ensure that our solutions add maximum value to your business by being completely in-line with your requirements.

 

  How much does it cost?


We're affordable and offer competitive rates for top quality solutions matching your needs. Here's how we cost solutions: Upon initial consultation, we provide you with a quote based on agreed upon specifications and the resulting number of hours needed to meet your requirements.

Let's talk. We are affordable and easy to work with, do quality work often having results which exceed your expectations, have excellent references and offer discounts on larger projects. 

 

  Where is the development work done?


Most application design and development is done at our facility. Initial consultation for requirements analysis and solution delivery may be on-site. This saves you money.

 

  What are some of medicinasualcance's recent or current projects?


Examples of some of our recent projects are detailed in the news section.

 

  I'm a client and have forgotten my username and/or password.


Please contact us from a familiar email address to request your username and/or password.

 

  What level of support should I expect after taking delivery of a solution?


We provide a comprehensive support plan for all new applications which includes online documentation.

For the length of the initial support period, version and user support is included. After that, extended support options are available or are billed by occurrence.

 

  Is on-site support offered?


Yes, we offer both on-site, telephone, skype and email support.

 

  How long does the 'usual' support period last?


Direct support for your application lasts for a period of three months once the final version is delivered. This support includes user help and version support. Contact us for a more detailed explanation of these terms.

 

  Are there extended support packages offered?


Yes! We offer extended support packages to meet your needs.

 

  What type of user training is offered?


We offer custom training packages which include on-line help and printed documentation as well as on-site training. These options can be discussed at any time before, during, and after the development process.

 

  What type of legacy systems support is offered?


If you have an application that was developed by someone else, contact us with your specific needs and we'll see if we can help. Work done is usually charged on an hourly basis.

 

  How am I billed for services/support?


A deposit is required before the development process begins.

We ask for payment in 4 parts:
  • 10% - deposit
  • 25% - demonstration of prototype
  • 25% - first working version
  • 40% - final working version

For projects of $500 or less, we request a 3-part payment:

  • 30% - deposit
  • 25% - demonstration of prototype
  • 45% - final release

This reduces risk for both parties. Payment is normally by check or cash, and billing for support is as required after the normal support period.

 

  Will you credit me for referrals to medicinasualcance Solutions?


Yes! Upon referral of a new medicinasualcance Solutions client, you will receive a non-transferable credit toward future work we do for you valued at 10% of the referred client's work. We credit your account once this client has paid in full.

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